Course Library
Twelve guided modules for the real tasks performed by authorized HCPA personnel. The finished lessons will combine real HCPA website footage, illustrated instructors, narration, and graded knowledge checks.
All 12 modules
Each module page provides learning objectives and the exact website areas used in the lesson. Video recordings and interactive graded quizzes will be released after accuracy review.
Welcome to the HCPA Website
Public navigation, member accounts, and the staff operations area.
View module outlineStaff Login, Logout & Account Safety
Authorized access and secure sign-out.
View module outlineFinding Your Way Around the Administration Portal
Identify task areas and review published results.
View module outlineReviewing Membership Applications
Review, confirm, and communicate application decisions.
View module outlineMember Records, Renewals & PDF Rosters
Member status, rosters, and renewal activity.
View module outlineCurrent & Upcoming Event Operations
Event information, images, and public verification.
View module outlinePast Events, Registrations & Tickets
Historical event information and visitor ticket journeys.
View module outlineBusiness Directory Submissions & Approvals
Review business entries and confirm directory appearance.
View module outlineGive2Serve & Education Content Updates
Approved program content and images.
View module outlineSponsorship Inquiries & Donations
Inquiry handling, approval, and public recognition.
View module outlineReviewing Orders, Receipts & Financial Records
Authorized financial review and discrepancy handling.
View module outlineDaily Workflow, Privacy & Getting Assistance
Routine checks, safe handling, and escalation.
View module outline